If you purchase a new game from the Steam platform and want a refund, here are the simple instructions that would help you get a refund. Whether you purchase the game by yourself or receive it as a gift, Steam offers a refund policy that allows for returns under certain conditions.
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Refunding Purchased Games:
- Time Limit: You can request a refund within 14 days of purchasing the game.
- Playtime Limit: The game must have been played for less than 2 hours for a refund to be eligible.
How to refund a game on Steam:
- Log In: Visit Steam Help (help.steampowered.com) and log in with your Steam account.
- Find Purchase: Navigate to “Purchases” and locate the game you want to refund.
- Select Issue: Choose the problem you’re experiencing with the product.
- Request Refund: Click on “I’d like to request a refund” and fill out the request form.
- Confirmation: You’ll receive a confirmation email once your refund request is submitted successfully.
How to refund a gifted game on Steam:
- If someone gifted you a game directly, you can request a refund within 14 days of the purchase date, provided you haven’t played more than 2 hours.
- If the game was gifted through Steam’s gift system, the giver can request a refund within the same timeframe, as long as the game hasn’t been redeemed.
Steam Refund Time:
- Approved refunds typically take up to 7 days to reflect in your account.
- International payment methods may experience longer refund processing times.
While Steam’s refund policy has specific criteria, it offers a fair chance to return games that don’t meet your expectations. Remember to check your purchase history and keep an eye on your email for updates regarding your refund request.