An Expensive RMA Takes a Bizarre Turn
In a customer service mix-up that seems almost too strange to be true, a Corsair user received a completely non-functional product when trying to replace their faulty high-performance memory. After submitting a 96GB DDR5 RGB Vengeance RAM kit for warranty repair, the user was shocked to find the return package contained what appeared to be RAM, but was, in fact, nothing more than a set of decorative RGB light modules.
The user detailed the experience on Reddit, explaining that one stick in their premium kit had failed. While the replacement package was correctly labeled, the contents were immediately suspicious. Upon closer inspection, the modules had incomplete “bad teeth” contacts—featuring only a few gold pads instead of a full connector—and did not work when installed.
The “We Have RAM at Home” Kit
Community members quickly identified the mistake. Instead of receiving actual memory, the user was sent Corsair’s Lighting Enhancement Kit. These are dummy modules designed solely to fill empty DDR5 slots on a motherboard and sync RGB lighting, providing no memory capacity whatsoever. As one commenter perfectly summarized, it was the equivalent of the “we have RAM at home” meme.
The financial discrepancy of the error is significant. The lighting kit retails for around $35. The 96GB DDR5 kit it was meant to replace is a high-capacity, premium product with a starting price of approximately $999 on Corsair’s website. This represents not just a functional failure but a substantial monetary oversight in the fulfillment process.
Resolution on the Horizon
The positive outcome from this odd situation is that Corsair’s support team actively monitors community forums. A Corsair representative responded in the Reddit thread, asking for the user’s ticket or order number to investigate and resolve the issue promptly.
Also, Read
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- Fake Corsair DDR5 RAM Scam Uncovered – DDR4 Found Under the Heatsink
- Photos Appear to Show Mass Smuggling of Banned NVIDIA RTX 5090 GPUs into China
This incident serves as a cautionary tale for anyone undergoing an RMA process: always inspect replacement hardware immediately. It also underscores the value of companies engaging with their customer base on social platforms to quickly rectify mistakes, no matter how unusual they may be.
Source: Reddit